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About Planet Earth Travel Insurance

Planet Earth Office

Planet Earth Travel Insurance Services Ltd is a specialist company providing travel insurance online, anytime 24 hours a day.

Planet Earth Travel Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register Number is 705878. You can check this on the Financial Services Register at www.fca.org.uk/register/home.do or by contacting their consumer helpline on 0800 111 6768.

Our products are underwritten by one of Europe's leading Insurance Companies and our experienced sales team are dedicated to providing you with a fast, friendly and efficient service.

Underwriting

ERV All our products are underwritten by ERV, or Europäische Reiseversicherung, which translates in English to "European Travel Insurance". ERV UK is the UK branch of Europäische Reiseversicherung A.G. Munich an ERGO Group company (www.ergo.com). ERGO is part of the Munich Re Group, one of the world's largest Reinsurers.

ERV have a network of over 21 offices throughout Europe and have recently expanded with new operations in China and the USA. For detailed corporate information on the group, please visit www.erv.com.

Claims Services

The insurer aims to provide a "seamless" service and all claims are processed in compliance with FCA & the Association of British Insurers (ABI) guidelines. This ensures that valid claims are paid promptly and fairly.

If you wish to make a claim, simply download the appropriate form complete the form and return to the insurer with all supporting documentation. The insurer has also put together a guideline to assist you in making a claim:

Medical Screening Services

The medical screening service is designed to ensure that you have the ultimate protection. The insurer's medical underwriting division provides full medical screening facilities using customised software.

If you have a pre-existing medical condition, if there are any changes in your health or prescribed medication or there is the onset of new condition prior to travelling, you are required to phone the helpline on 0161 452 7030 to arrange cover for the condition(s).

Failure to declare all pre-existing medical conditions that are relevant to the insurance may invalidate the policy.

Emergency Medical Service

Medical Service

If you suffer an injury or illness and require emergency medical assistance this is where the insurer's service is tested. Our Emergency Medical Assistance Company, Mayday Assistance, work to exacting standards and operate 24 hours a day, 365 days a year. They are UK based with English speaking staff.

ERV own its Euro Center network. ERV Euro Center are international offices strategically located close to major travel destinations, providing localised knowledge and medical expertise.

The international network of ERV Euro Centers regularly visit and review medical facilities worldwide. Each medical facility is assessed on hygiene, facilities, expertise and quality of service; this is rated against a high standard that ERV set. The ultimate aim is to ensure that you are looked after with the highest level of care.

Euro Center offices are strategically located worldwide and can actively support customers if the unfortunate occurs. Each office has fully trained, English speaking doctors on hand to liaise with the medical facility, the patient and if necessary the patient's family. This is not only to ensure the patient is being treated with the relevant level of care, but to also provide comfort to the patient.

Whilst treatment is being administered, the Euro Center and Emergency Medical Assistance teams monitor each case. If they are in any doubt about the quality of treatment, they will send their own local doctors to support the case or transfer the patient (if not life threatening) to an alternative institution.

We believe that the Medical Assistance coupled with the Euro Center network provides local knowledge, expertise and assistance to ensure your peace of mind.

Single Trip Travel Insurance

Single Trip Travel Insurance

1 to 365 days

Great savings

Annual Multi-Trip Travel Insurance

Annual Multi-Trip Insurance

All trips for 1 year

Choice of trip duration

Winter Sports Included

Winter Sports Travel Insurance

Winter Sports Insurance

Annual & single trip

Ski equipment

ERV